I don’t know my card number. Help!

I don’t know my card number. Help!

Not sure what your BiblioTech card number is? We can help with that. All of our card numbers start with either 2222 or PACREG, depending on how you registered. If you’re still not sure what your number is, please give us a call at 210-631-0180 or 210-631-0190 Monday-Friday from 12pm-8pm and Saturday-Sunday 10am-6pm. You can also Contact Us online.

For more information, please visit our Frequently Asked Questions page.

I don’t know my password/pin. Help!

I don’t know my password/pin. Help!

If you know your BiblioTech library card number, which starts with either 2222 or PACREG, you can click here to reset your password/pin. Not sure what your card number is? No problem! Click here to send us an email to ask us to reset it. You can also give us a call at 210-631-0180 or 210-631-0190 Monday-Friday from 12pm-8pm and Saturday-Sunday 10am-6pm.

For more information, please visit our Frequently Asked Questions page.

I’m having problems with a BiblioTech app that isn’t cloudLibrary. Help!

I’m having problems with a BiblioTech app that isn’t cloudLibrary. Help!

First, make sure that you don’t need to do any general software updates on your device (usually under Settings > General). Next, delete the app, turn your device off for one minute, and then redownload the app. If this doesn’t fix the problem, please click here to send us an email. You can also call us at 210-631-0180 or 210-631-0190 Monday-Friday from 12pm-8pm and Saturday-Sunday 10am-6pm.

For more information, please visit our Frequently Asked Questions page.

I’m having problems with my cloudLibrary app. Help!

I’m having problems with my cloudLibrary app. Help!

Click here for a list of fixes related to different error messages.

If these don’t fix the problem, please click here to send us an email. You can also call us at 210-631-0180 or 210-631-0190 Monday-Friday from 12pm-8pm and Saturday-Sunday 10am-6pm.

For more information, please visit our Frequently Asked Questions page.

I’m not sure if I have a BiblioTech card or not. Help!

I’m not sure if I have a BiblioTech card or not. Help!

Not sure if you have a BiblioTech card? We can help with that. You can give us a call at 210-631-0180 or 210-631-0190 Monday-Friday from 12pm-8pm and Saturday-Sunday 10am-6pm. You can also Contact Us online.

For more information, please visit our  Frequently Asked Questions page.