First, make sure that you don’t need to do any general software updates on your device (usually under Settings > General). Next, delete the app, turn your device off for one minute, and then redownload the app. If this doesn’t fix the problem, please let us know. You can also call us at 210-631-0180 or 210-631-0190 Monday-Friday from 12pm-8pm and Saturday-Sunday 10am-6pm.

For more information, please visit our Frequently Asked Questions page.